Customer service inside was poor at this location. No name tags present. Front parking spaces are very tight. The store appeared clean. The guy who checks the trucks in was polite.
The counter clerk was very rude to me. I got a quote online and she said to me, "I know nothing of your quote. You didnt speak to me on the phone." Wow. I was just referencing the quote to know what I needed. She was a jerk and obviously dislikes her job. Then she pulls the truck up and just leaves It without telling me that was my truck. I will avoid this Uhaul location and I get trucks and trailers maybe 3xs a year.
Well-equipped, full-service U-Haul depot at a convenient location for Smyrna. Plenty of boxes and handy moving and storage supplies for purchase, and you can return what you don't use for a refund. Rental trailers or trucks can be dropped off after hours, their lot is well-lit and spacious. They have service bays and mechanics and can perform maintenance on their trucks and trailers, a plus over smaller sites.
That one star is meant to be a NEGATIVE star.
Being grossly over charged by 216.00 plus dollars for mileage. Currently being contested. We'll see how this turns out.
Resolution was wonderful. Patron, the assistant manager on duty, refunded my overage charges and reimbursed me for the total rental of the truck for my inconvenience. He was great and definitely lived up to my customer service expectations.
Visit 02/28/17. Thanks Camden and Manager Robert For Your Help. Couldn't Get A Small Van Like I Wanted, For Not Having A Credit Card, Only Debit. Still, I Ended Up With A Truck And Moved What I Needed To Move. Friendly Staff. I Recommend This Location. In And Out Fast
U Haul Moving Storage At S Cobb is a US Moving Company based in Smyrna, Georgia. U Haul Moving Storage At S Cobb is located at 2416 S Cobb Dr SE, Smyrna, GA 30080, USA.
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